Key Responsibilities
Help Desk Support
:
Respond to user inquiries (phone, email, in-person) for hardware, software, and network issues.
System Setup & Maintenance
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Assist with installing, configuring, and maintaining computers, peripherals, and software.
Updates & Security
:
Help deploy patches, updates, and monitor for security threats.
Documentation
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Create and update user guides, manuals, and IT procedures.
Project Involvement
:
Participate in IT projects, system upgrades, or migrations.
Inventory Management
:
Maintain IT asset databases and manage surplus equipment.
Typical Qualifications
Basic understanding of networking, hardware, and software.
Strong problem-solving skills and a willingness to learn.
Good communication and teamwork abilities.