| Description | Key Responsibilities
- Help Desk Support: Respond to user inquiries (phone, email, in-person) for hardware, software, and network issues.
- System Setup & Maintenance: Assist with installing, configuring, and maintaining computers, peripherals, and software.
- Updates & Security: Help deploy patches, updates, and monitor for security threats.
- Documentation: Create and update user guides, manuals, and IT procedures.
- Project Involvement: Participate in IT projects, system upgrades, or migrations.
- Inventory Management: Maintain IT asset databases and manage surplus equipment.
Typical Qualifications
- Basic understanding of networking, hardware, and software.
- Strong problem-solving skills and a willingness to learn.
- Good communication and teamwork abilities.
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